We are committed to protecting your personal information. Our Privacy Notice gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Notice also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. This Notice should be read alongside our Terms & Conditions. Please also note that this Privacy Notice only applies to personal information obtained by us – not information collected from your interactions with any third parties.

WHO WE ARE

Circarom is a trading name of Natural Skincare Solutions Limited which is registered in England & Wales under registration number: 0689541 Address: Unit 14 Pineapple Business Park, Salwayash, Dorset. DT6 5DB

You can contact us by email using our website contact form, or via our online chat or by telephone at 01308488955.

WHEN WE COLLECT INFORMATION ABOUT YOU

• When you visit www.circaroma.com and use your account to buy products and services, or redeem vouchers
• When you make an online purchase and check out as a guest (in which case we just collect transaction-based data).
• When you create an account with us.
• When you purchase a product or service by phone but don’t have (or don’t use) an account.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions.
• When you choose to complete any surveys, polls or feedback forms we send you.
• When you comment on or review our products and services.
• When you fill in any forms on our website
• When you visit our website we may use cookies to help make the experience of using our website better and to personalise the service you receive from us – this means we will remember your previous visits and track the pages on our website that you visit. For more information please see Cookie Notice.
• When you visit www.circaroma.com our server may automatically record your public internet protocol (‘IP’) address.

THE INFORMATION WE COLLECT

• Name and Surname
• Email address
• Contact phone number(s)
• Purchase information
• Interactions with us e.g. contacting our Customer Service
• Payment details either through our payment services provider or when you place orders over the phone
• Date of Birth
• Delivery address(s)
• Billing address
• IP address
• Information from cookies
• Your social media username if you communicate with us through social media platforms

HOW WE USE THE INFORMATION WE COLLECT

Processing payments – We do not store any payment card numbers. However, to complete the purchase transaction on our website, we share your personal information with credit card companies and other payment providers.

Contacting you with important information relating to your purchase, such as confirming your order, letting you know about returns and refunds.

Marketing Messages – Where we have your consent we will:

Send you promotional updates via email about all the latest news, events and offers at Circaroma. You can unsubscribe at any time by clicking the “unsubscribe” link in the footer of any email. We share your personal information with a variety of third party email marketing providers who assist us in delivering our email marketing campaigns to you. Third Parties include Mailchimp.

Use your details to show you advertising on Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, video on demand, search engine marketing, paid social – these are all on third party sites or platforms.

We may tailor emails and online advertising to the things you like, so they’re relevant to your location, what you have shown an interest in and the things you buy from us

If you do not wish to be contacted for these marketing purposes, you can tell us by:

• Clicking on the ‘unsubscribe’ link in any email
• By contacting us by email through our contact form

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request. Stopping marketing messages will not stop service communications (such as order updates).

OUR LEGITIMATE AND JUSTIFIABLE REASONS UNDER THE GENERAL DATA PROTECTION REGULATIONS

Where we:

• Respond to customer service enquiries
• Send an abandoned basket email via a third party supplier
• Invite you to provide feedback about our products and services in the form of online or email, or in-store surveys. We use this information to help us to improve the quality of service provided; to monitor the quality of our products and services and to assist with the selection of future product and service lines. We use a third party service providers to assist us with customer surveys and feedback requests.
• Conduct postal marketing. We share your personal information with a variety of third party postal providers who assist us in delivering our postal marketing campaigns to you, including the post office.
• Analyse aggregated customer information with other interactions customers have with Circaroma to improve the products and services we offer. We do this using Google Analytics.
• For classifying our audience into groups or segments, using shopping habits information regarding your personal or professional interests, demographics, experiences with our products and contact preferences. These segments help us to understand our audience better. We do this third party service providers
• Anonymous track usage statistics on our site. By using this information, we are able to measure the effectiveness of our content and how visitors use our site and allows us to learn what pages to target our promotions so that they are more relevant to you.
• Measure and understand how our customers respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
• To help us run the test versions of our website that we use internally to pilot new features and ensure the smooth running of our web services.
• To keep our database accurate and relevant
• Detect and reduce fraud and credit risk.

KEEPING YOUR INFORMATION

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact us and request that we delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You, where applicable are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website ).

YOUR RIGHTS

You have following rights relating to your personal information:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

CHANGES TO HOW WE PROTECT YOUR PRIVACY

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Circaroma website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Circaroma.

OUR COOKIE POLICY

We use cookies on our website. For more information on cookies, please see our cookie notice.

HOW TO CONTACT US

We always want to hear from our customers (especially if things are not quite as you expected).

If you:

• have any questions or feedback about this notice
• would like us to stop using your information
• want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact us, and we’ll be happy to answer any questions you may have.

Alternatively you can write to us at: Natural Skincare Solutions Ltd, Unit 14 Pineapple Business Park, Salwayash, Dorset DT6 5DB